Skip To The Main Content

VOLUNTEER ONBOARDING OVERVIEW

We hope that this campaign will send lots of new volunteer prospects to your program. Our ultimate success will be determined by how well we convert these prospects into long-time, dedicated volunteers to serve your seniors.

That is why our Ad Council Green Member Advisory Committee has worked hard to develop ideas and best practices that can support you in meeting prospects’ expectations and getting them to fall in love with your program.

LOW-FRICTION VOLUNTEER ONBOARDING AND WHY IT MATTERS

We spoke with volunteer prospects around the country and they were very clear about what they want to see from the organizations they are considering for volunteer service. And, they were just as clear about the fact that, in the early get-to-know-you phases of onboarding, they are evaluating you just as much as you are evaluating them! 

They want to be sure the organization they decide to volunteer with is efficient, personable, organized and will make good use of their time. They want you to make it easy for them to sign up, to present them with clear steps that they need to take, and they don’t want you to make them jump a lot of hurdles before they’ve made the decision to commit to your program. However, once you have gained their trust in these ways, they can become dedicated, long-term assets to your organization and the seniors you serve. 

Given this, we recommend that all programs build or adjust their onboarding model to be as “low-friction” as possible, within the requirements of your local and state governments and regulations. 

lowfrictionMODEL-01


 Learn more about how to achieve these results below!

READINESS ACTIVITIES

RECENTLY ADDED! VIEW THE RECORDING OF THE AD COUNCIL WEBINAR ON CONVERTING VOLUNTEERS

  • CONVERTING VOLUNTEER PROSPECTS INTO DEDICATED VOLUNTEERS: A PEER EXPERIENCE EXCHANGE
    "America, Let’s Do Lunch™” is sending thousands of volunteer prospects each month directly to local programs across the county. Converting these prospects into dedicated volunteers, however, can represent a challenge for many programs. Led by programs that have a track record of stellar volunteer conversion, this exciting, open forum webinar offers solutions to challenges as well as best practices for streamlining the volunteer onboarding process. Originally aired March 30, 2017.
    VIEW RECORDING READ MEMBER INSIGHTS • READ PRESENTER Q&A

VIEW THE RECORDING OF THE AD COUNCIL READINESS  WEBINAR ON VOLUNTEER ONBOARDING

  • AD COUNCIL READINESS WEBINAR: VOLUNTEER ONBOARDING
    The foundation of the success of the campaign will be our ability to convert volunteer prospects into dedicated volunteers through an effective volunteer onboarding process. In this webinar, presented to Membership on March 29, 2016, you will hear what prospects told us they want from you and what your fellow Members advise on how to deliver that. Learn about the Low-Friction Volunteer Onboarding Model and how to apply it to your program through this recording below. Please note, only Meals on Wheels America Members can view this recording. Access this recording, and all that our Membership has to offer, by joining here.
    VIEW RECORDING

VIEW MINI TOPICAL WEBINARS ON VOLUNTEER ONBOARDING AND SHARE YOUR IDEAS

Members of the Ad Council Advisory Committee have put together suggestions on how you can apply these learnings through our short webinar series below. Access these recordings to receive specific how-to ideas for your volunteer onboarding efforts. ​After viewing these mini-webinars, join the discussion by adding your thoughts and questions in the comments section.

  • COMMUNICATIONS PREPAREDNESS MINI-WEBINAR
    Join Rachel Leidenfrost, from Meals on Wheels for Western New York, for a short webinar about ideas to build your Communications Preparedness for the Ad Council Campaign.
    VIEW RECORDING AND JOIN DISCUSSION
  • TRIAL OPPORTUNITIES MINI-WEBINAR
    Join Ellen Falk, from Meals on Wheels of Central Maryland, as she shares ideas on providing Trial Opportunities for prospective volunteers so they fall in love with your program and will be ready to commit to volunteering.
    VIEW RECORDING AND JOIN DISCUSSION
  • LUNCHTIME OPPORTUNITIES MINI-WEBINAR
    Join Lauren Vance, from Meals on Wheels of Tampa, for a short webinar exploring volunteer opportunities that can fit into a lunch hour to accommodate busy schedules of prospective volunteers.
    VIEW RECORDING AND JOIN DISCUSSION
  • CRIMINAL BACKGROUND CHECKS MINI-WEBINAR
    Join Jennifer Wescott, from Broward Meals on Wheels, as she hosts a number of programs from the Ad Council Green Member Advisory Committee in sharing their background check processes. 
    VIEW RECORDING AND JOIN DISCUSSION

VIEW OTHER PRE-RECORDED WEBINARS ON VOLUNTEER ONBOARDING

  • PLANNING FOR ABUNDANCE: PREPARING FOR THE VOLUNTEERS THE AD COUNCIL CAMPAIGN WILL BE SENDING YOUR WAY
    The Meals on Wheels Ad Council campaign is designed to send a new wave of volunteer prospects to your local program. Will you be ready to move them efficiently through your onboarding process and rapidly put them to work to serve your seniors? In this webinar, presented by volunteer engagement trainer Elisa Kosarin, CVA, you will explore strategies and practices that can be implemented by programs of all sizes to help manage onboarding for a larger than normal influx of potential volunteers. Please note, only Meals on Wheels America Members can view this recording. Access this recording, and all that our Membership has to offer, by joining here.
    VIEW RECORDING
    DOWNLOAD SLIDES
  • LEVERAGING GOODWILL: INSPIRING DEEPER VOLUNTEER ENGAGEMENT THROUGH BETTER ONBOARDING
    Effective onboarding can build volunteer engagement. In this webinar, presented by volunteer management expert Tobi Johnson, you will hear how to apply best practices to your program. You will explore how to develop a solid game plan to welcome, screen and deploy large numbers of volunteer prospects quickly, efficiently and without a lot of extra stress.  
    VIEW RECORDING
  • RECRUITING THE NEXT GENERATION OF VOLUNTEERS
    Metro Meals on Wheels in Minnesota shared some of the successes it had in recruiting younger volunteers. This recorded webinar includes some helpful suggestions you may be able to apply when adding younger volunteers in your own program.
    VIEW RECORDING
  • MANAGING AN AGING VOLUNTEER CORPS
    This recording provides guidance on how to respect and honor the volunteers who have been the core of your volunteer efforts. The webinar was presented by an expert in volunteer management and includes some helpful tips.
    VIEW RECORDING
  • MANAGING RISK AND MAXIMIZING QUALITY
    Engaging a large number of potential volunteers requires a thoughtful approach. This recorded webinar explores both volunteer risk management and the Volunteer Protection Act. It presents a foundation for risks you should consider, including background checks and screening.
    VIEW RECORDING