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RISING UP ONE COURSE AT A TIME

Whether you’re working towards a Meals on Wheels Leadership Certificate, have already completed one or are just looking to gain new knowledge and insights, Leadership Academy Conference courses provide everyone with the opportunity to work in the major areas and disciplines that make our programs run successfully.

Explore the subject areas available by clicking each circle:

  • THOUGHT LEADERSHIP

    Extending your mastery over the big-picture emerging and strategic issues that most impact our field.
  • MANAGEMENT

    Learning to effectively lead or direct people and organize resources to effectively accomplish your program’s goals and objectives.
  • DEVELOPMENT AND FUNDRAISING

    Helping you build sustainable revenue streams for your organization.
  • COMMUNICATIONS

    Includes all strategic activities around fostering relationships, crafting messages, building a brand and spreading the word. 
  • NUTRITION

    Mastering a broad range of topics related to food and food service operations.
  • VOLUNTEER MANAGEMENT

    Managing all aspects of running a volunteer program.
  • FINANCIAL MANAGEMENT

    Developing the skills needed to monitor your organization’s financial condition and to ensure the practice of good financial management. 

COURSE DESCRIPTIONS

TUESDAY, AUGUST 30

12:45 p.m. to 4:00 p.m. − Pre-Conference Intensive Workshop (Event registration now closed)

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Healthcare Integration 101: Payers, Players and Opportunities

 
Hosts: The National Resource Center on Nutrition and Aging and Meals on Wheels America 
Presenters: Thessia EverhartHolly Greuling, RDN, Colleen Keller, RDLisa LaBonteLinda Netterville, MA, RD, LD, Brenda Schmitthenner and Sharon R. Williams
Competency: Business Acumen
Track: Thought Leadership
Level: 101 Foundational
Credits: 3

Come early for an Intensive Workshop hosted by the National Resource Center on Nutrition and Aging (NRCNA) on the opportunities for home and community-based services (HCBS) to be a part of integrated healthcare services. Your program could be delivering valuable services that, when packaged correctly, can help managed care organizations (MCOs), accountable care organizations (ACOs), stand-alone hospitals, and healthcare insurance companies improve the health of their members or patients. This workshop will offer an introduction to understanding the healthcare marketplace, developing mutually-beneficial partnerships and conducting an organizational capacity assessment. It will provide a basis for building the skills and knowledge needed – and the terminology used to enhance – the business acumen and sustainability strategies of the nutrition and aging network, as well as hearing from peers that are venturing into this space. Attendees who are working toward a Meals on Wheels Leadership Certificate will receive three credits. Space is limited.


WEDNESDAY, AUGUST 31

1:15 p.m. to 2:30 p.m. – Concurrent Sessions

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Prevention-Building Service Lines on Your Home Visits: Medication, Psychosocial & Fall Risk Assessments and Follow-Up

Presenter: Sandy Atkins, MPA
Competency: Business Acumen
Track: Thought Leadership
Level: 101 Foundational
Credits: 1

Healthcare entities, such as Managed Care Organizations, hospitals,and physician groups are interested in providing a range of services for their members or high-risk patients. Your program’s staff and volunteers go into the homes of those individuals on a regular basis to deliver meals and other services, do assessments, ask questions and collect health-related information. These activities can be of great value to health plans and physician groups. You can add an evidence-based medication safety program which includes cognitive and depression screening and a fall risk assessment to your visit to attract payers in the healthcare sector. Join Sandy Atkins to learn about a program Partners in Health has in place to offer those additional services.

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Basic Fundraising: Asking for Major Gifts                                                   

Presenter: Russ Kost
Competency: Revenue Development
Track: Development & Fundraising 
Level: 101 Foundational
Credits: 1

You and your board members already know all the people you need to know to raise the money your program needs. This session will show you why fundraising is an exchange relationship between you and your current and prospective donors, and how you can make the most of existing relationships by making smarter "Asks." Presenter Russ Kost will provide relatively new fundraisers, executive directors and board members guidance on how to identify and secure major gifts, regardless of whether your organization defines a major gift as $1,000 or $10,000. By the end of the session, you’ll not only become comfortable with the idea of asking for a major gift, you’ll look forward to it. Even the most experienced fundraisers will pick up valuable tips and tricks.

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Food Safety News and Resources You Can Use                                                          

Presenters: Uche Akobundu, PhD, RD and Bridgette Keefe
Competency: Food Service Knowledge
Track: Nutrition
Level: 101 Foundational
Credits: 1

Need a food safety refresher? In this session, you will hear about emerging food safety concerns specific to seniors, and their impact on the nutrition and health status of this population. Presenters Dr. Uche Akobundu and Bridgette Keefe will increase your food safety awareness and understanding of the risk seniors face related to foodborne illnesses. They will while reference three vital segments of the Food Safety and Inspection Services (FSIS) consumer education portfolio that directly benefits seniors: the USDA innovative consumer-facing Food Safety Ambassador Program (FSAP); the FoodKeeper “app” and targeted USDA food safety educational materials. Attendees will walk away with helpful USDA food safety publications specifically for the senior population, related publications and promotional items.

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Food is Medicine                                                                                                                 

Presenters: David Waters and Katie Garfield, JD
Competency: Relationship Building
Track: Thought Leadership
Level: 101 Foundational
Credits: 1

For years, the Center for Health Law and Policy Innovation of Harvard Law School (CHLPI) has worked with food and nutrition services providers to make the case that Food is Medicine and should therefore be an important part of our nation’s healthcare systems. In this session, the founding member of the national Food is Medicine Coalition, David Waters, and the Staff Attorney at CHLPI, Katie Garfield, will outline opportunities to achieve this goal by working with healthcare payers, providers, and policy leaders to establish reimbursement for medically tailored food in public and private insurance programs.

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Turning Gen “Y” into Gen “V”: A Blueprint for Millennial Volunteer Success

Presenter: Shari Tishman
Competency: Organizational Planning
Track: Volunteer Management
Level: 101 Foundational
Credits: 1

In 2015, Millennials officially surpassed Baby Boomers as the largest living generation. As the bulk of them move into adulthood, this massive group is just beginning to hint at its potential when it comes to volunteering and social good. Presenter Shari Tishman will explore the generational differences you need to pay attention to for volunteer engagement. This is especially important as the newly-launched Ad Council PSA campaign is helping to ensure that your program is top-of-mind while this highly sought-after demographic chooses which charities to support. You’ll walk away from this session with a better understanding of how to engage, coordinate and retain this new generation of volunteers.


2:45 p.m. to 4:00 p.m. – Concurrent Sessions

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Maximizing Your Value by Introducing LEAN Thinking                                   

Presenter: Karen Trierweiler, MS, CNM
Competency: Business Acumen
Track: Thought Leadership
Level: 101 Foundational
Credits: 1

This session will identify the top three drivers of organizational performance that are critical to successful service delivery in local Meals on Wheels programs. By employing LEAN thinking – the method of creating more value for customers with fewer resources – you can enhance your programmatic operations. Presenter Karen Trierweiler will cover the principles of LEAN, causes of waste and the concept of customer-defined value. In addition, you will be introduced to the “A3” LEAN tool – the “blueprint” for planning and implementing LEAN process improvements. You’ll walk away with tips for successfully scoping, conducting and implementing LEAN process improvements.

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How to Incorporate Simple Gift Planning Techniques in All Your Asks

Presenters: Russ Kost
Competency: Revenue Development
Track: Development & Fundraising
Level: 201 Intermediate
Credits: 1

Are you a fundraiser, executive director or board member looking to increase your program’s funding from individuals? Every Meals on Wheels program should have planned giving as an arrow in their fundraising quiver - part of a complete fundraising array has to be planned (bequest/legacy) giving programs. Presenter Russ Kost will discuss how to identify if a prospect can benefit from a gift planning opportunity and how you can use most planned giving vehicles to secure or leverage a gift right now(not just in the distant future)! This session is targeted to participants with at least three to five years of fundraising experience. It will provide you with an opportunity to learn from your peers as you discuss real life examples and helpful tactics for approaching a planned gift.

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Nutrition During Care Transitions                                                                       

Presenters: Rose Ann Di Maria-Ghalili, PhD, RN, CNSC, FASPEN
Competency: Planning for the Future
Track: Nutrition
Level: 201 Intermediate
Credits: 1

As a senior nutrition professional, you know that nutrition plays a vital role in successful aging. While older adults are at risk for malnutrition due to physiological, psychosocial, and economic factors, transition from an inpatient stay to the home can intensify the risk. This session will discuss emerging evidence on the impact of malnutrition during the transition from hospital to home in older adults. Presenter Dr. Rose Ann Di Maria-Ghalili will discuss models of nutrition care delivery during the transition period and how you can integrate nutrition screening tools. You’ll leave with the ability to develop a plan to benchmark the efficacy of your home-delivered meal program in restoring or maintaining nutrition status to older adults.

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Developing a Talent Pipeline                                                                      

Presenters: Lynn Smith, MS
Competency: Organizational Planning
Track: Management
Level: 201 Intermediate
Credits: 1

Meals on Wheels America Board Member and Chief Human Resources Officer at Pandora Americas, Lynn Smith, will discuss the need for your organization’s leadership to create a talent plan. All employers face challenges in recruiting and retaining strong talent and this session is designed to further your understanding of talent acquisition, and engage you in techniques and strategies for creating a talent pipeline to meet the evolving needs of your program.

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Emerging Trends in Social Investing – Future Revenue Opportunities

Presenter: Eric Letsinger, MBA
Competency: Fiscal Responsibility
Track: Financial Management
Level: 201 Intermediate
Credits: 1

Pay For Success (PFS) and Social Impact Bond (SIB) transactions are powerful tools for tapping into the vast impact capital market in order to fund effective interventions in the healthcare and social services sectors. PFS and SIBs use private sector capital to scale programs that deliver positive health and social outcomes. These innovative transactions can help Meals on Wheels programs access new sources of capital that allow you to focus on service delivery and spend less time in endless cycles of fundraising. Join Eric Letsinger to explore how PFS and SIBs can be used to scale your organization’s operations and enhance the important services you provide to your customers.

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National and State Perspectives on Food Insecurity                                                           

Presenters: Elaine Waxman, PhD, MPP and Keith Barnes, MEd
Competency:Relationship Building
Track: Communications
Level: 201 Intermediate
Credits: 1

While the majority of older adults in this country are food secure (83%), consistent access to appropriate foods to meet nutrition and health needs remains a challenge for millions. Food insecurity in this vulnerable population remains a pressing social, economic and health issue at the national, state and local levels. While there is a richness of federal data on this topic, state and local studies remain in short supply. During this interactive session, participants will have an opportunity to review current national food insecurity data and take part in peer-to-peer discussions on how this data resonates locally. In addition, presenters will explore the design and preliminary data from the Tennessee State Unit on Aging’s Food Security Study. Come ready to share experiences conducting similar research and strategize opportunities for replicating such a study in your state or community.


THURSDAY, SEPTEMBER 1

9:00 a.m. to 12:00 p.m. – Intensive Workshops (Includes refreshment break)

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Healthcare Integration Institute – Part 1                                                                       

Presenters: Elaine Clark, Brian Duke, MHA, MBEMolly Haroz, MFA, Keith PayetJames L. Robinson III, PsyD, and Sharon Williams
Competency: Business Acumen
Track: Thought Leadership
Level: 201 Intermediate
Credits: 4 (for attending Parts 1 and 2)

This two-part Intensive Institute is designed as a concentrated training session for senior nutrition professionals that have been participating in the Meals on Wheels America's foundational healthcare integration trainings over the last two years and/or for those who have a foundation of knowledge to take the next steps towards healthcare integration. Participants will hear from decision makers in specific healthcare organizations (MCOs, ACOs, hospital systems, stand-alone hospitals) to better understand their needs. Presenters will focus on how CBO services can create value and help healthcare entities reach their goals. You’ll also hear from peers who have been successful in this arena and understand how to negotiate a contract.

Part 2 of Healthcare Integration Institute will be held at 1:45 p.m. on Thursday, September 1. We strongly encourage attending both parts for a complete learning experience.

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The Front Door of Philanthropy – Establishing a Donor Base of Support

Presenter: Bob Burdenski and Kristine Templin
Competency: Revenue Development
Track: Development & Fundraising
Level: 101 Foundational
Credits: 3

Donations are the key to keeping many organizations thriving. Yet, it can be difficult to retain or expand your donor base. Join presenters Bob Burdenski and Kristine Templin for this Intensive Workshop focusing on how to start or grow your donor population through annual, regular and recurring giving strategies. Participants will be asked to complete a survey in advance and bring samples of their own successful fundraising appeals and strategies to share. Regardless of the size of your organization or amount of resources, you will gain valuable insights from your peers and you will leave with a deeper knowledge of best practices, trends and effective fundraising strategies. 

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Staying Alive and Thriving! Facing New Competition and Challenges                                

Presenters: Beth Adams-Ouillette, MAAudrey McCool, EdD, RDN, LD, FAND, and Allison Gerber, MS, RD, LDN
Competency: Food Service Knowledge
Track: Nutrition
Level: 201 Intermediate
Credits: 3

While millions of Americans face the vicious cycle of chronic illness, poverty and malnutrition each year, we are well aware of the evidence that indicates effective nutrition programs can improve health outcomes. This Intensive Workshop will focus on the emerging opportunities with healthcare entities to break this cycle and the competition that now exists because of these opportunities. It is critical for your program to sharpen its business practices to deliver a quality, cost-effective and market-driven product to be able to compete. From planning, to operations, to quality evaluation, presenters Beth Adams-Ouillette, Dr. Audrey McCool and Allison Gerber will provide a detailed overview of the basic fundamentals and case studies that will make you want to go back and reevaluate your program operation.

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Everything You Do is Marketing (Messaging, Branding, Social Media)

Presenter: Pat Bohse
Competency: Relationship Building
Track: Communications
Level: 101 Foundational
Credits: 3

In today’s world, everything you do is marketing – from answering the telephone, to signage, to written materials to saying thank you. Marketing is imperative to the sustainability and growth of your organization and this Intensive Workshop will focus on the importance of having a plan in place that covers the 6 Ps: Place, Products, People, Price, Production and Promotions. Presenter Pat Bohse will leave you with a marketing plan template and a variety of tools to help you put this much-needed plan into action.

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Increasing Your Adaptive Capacity: Making Organizational Change Happen Effectively  

Presenter: Stephen Orton, PhD
Competency: Organizational Planning
Track: Management
Level: 201 Intermediate
Credits: 3

There are few guarantees in the workplace today, but change is one of them. Effective leaders understand how to manage change – an essential skill when working in a rapidly changing business environment. This Intensive Workshop will provide organization leaders with the skills required to manage current and future change projects within your program. Presenter Stephen Orton will teach you how to apply change management tools such as LEAN Canvas, a one-page business model, to understand how the business model is changing in many dimensions at the same time and the A3 problem solving process to outline current state and future state, and derive action steps.

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CONVERGENCE – Board Governance, Accounting Systems and Cyber Security                    

Presenters: Bob Bloom and Buu-Linh Tran
Competency: Fiscal Responsibility 
Track: Financial Management
Level: 201 Intermediate
Credits: 3

Are you up to speed on fiduciary responsibilities for nonprofit organizations? Do you know the latest internal control requirements? How can you leverage your accounting system to enforce internal controls and develop board quality reports? In this Intensive Workshop, presenters Bob Bloom and Buu-Linh Tran of Raffa, P.C. will introduce the core concepts behind fiduciary responsibility of your organization. Participants will leave with a better understanding of the roles and responsibilities of the audit and finance committees, and how you can leverage accounting systems to improve accounting operation and control.


1:45 p.m. to 3:00 p.m. – Concurrent Sessions

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Healthcare Integration Institute − Part 2                                                

Presenter: Keith PayetJennifer Raymond, MBA, JD, James L. Robinson III, PsyD, John Skirven, MSS and Sharon Williams
Competency: Business Acumen
Track: Thought Leadership
Level: 201 Intermediate
Credits: 4 (for attending Parts 1 and 2)

This continuation of this two-part Institute builds on the morning session and is designed as a concentrated training session for senior nutrition professionals. Participants will hear from decision makers in specific healthcare organizations (MCOs, ACOs, hospital systems, stand-alone hospitals) to better understand their needs. Presenters will focus on how CBO services can create value and help healthcare entities reach their goals by negotiating a contract that pays. You’ll hear from fellow programs that have been successful in this arena and understand how to negotiate and execute a contract, secure the appropriate volume for services, implement quality improvement efforts, and maintain and further advance the partnership with healthcare to include other programs and/or services.

Part 1 of Healthcare Integration Institute will be held at 9:00 a.m. on Thursday, September 1. We strongly encourage attending both parts for a complete learning experience.

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 What is Healthy Aging?                                                                                           

Presenters: Simin Meydani, DVM, MS, PhD
Competency: Business Acumen
Track: Nutrition
Level: 201 Intermediate
Credits: 1 

Do you want to hear more about the science behind the US Dietary Reference Intakes and the US Dietary Guidelines which serve as the fundamental nutrition standards for the Administration on Aging’s Elderly Nutrition Program? The USDA Human Nutrition Research Center on Aging (HNRCA) at Tufts University is working to identify the most pressing public health concerns of our day related to nutrition and aging. Presenter Dr. Simin Meydani will discuss the important work of the HNRCA and the research that supports preventative nutrition and physical activity solutions for health problems.

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Turning Leadership Transitions Into a Positive Opportunity              

Presenter: Barbara Tesner
Competency: Planning for the Future
Track: Development and Fundraising
Level: 201 Intermediate
Credits: 1

Nonprofits too often fear that changes in organizational leadership will cause a loss of donors, decrease staff morale and disillusion volunteers. However, with a thoughtful plan in place, these transitional times can be valuable opportunities to increase donor and community engagement, raise awareness with clients' family members, and raise the sights of staff and volunteers. This session will engage participants through the reasoning behind this affirmation and also provide a proven list of actions to utilize so that leadership transitions can be beneficial to everyone involved with your organization.

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Everything You Always Wanted to Know about Adopting the Meals on Wheels Brand            

Presenters: Susan WaldmanJim Snyder, Bert Elizabeth Ijams and Gale Adland
Competency: Organizational Planning
Track: Communications
Level: 101 Intermediate
Credits: 1 

The Meals on Wheels national brand − launched in early 2015 − has been steadily gaining momentum, impact and accolades. In this session, Susan Waldman will share the power that comes with a consistent brand presence and how your program can benefit by making this new brand your own. Hear first-hand from a panel of Meals on Wheels America Member programs about how they made the decision to adopt the brand, sold the idea to their boards, found the funds to make it possible, launched it in their own communities, and the success it has brought. 

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Cultural Competencies  Managing People from Diverse Backgrounds

Presenter: Wendy Jones, MEd, MSW
Competency: Relationship Building
Track: Management
Level: 201 Intermediate
Credits: 1

Across the country, senior nutrition programs just like yours are experiencing the effects of significant demographic changes.  Your staff and volunteers need to understand the implications of serving culturally and linguistically diverse older adults, and this session will enable you to make appropriate shifts in policies and practices. Once you’ve explored how culture, language, and disability views may impact interactions with seniors and their families, you’ll walk away with several approaches to enhance cross-cultural awareness, knowledge and skills of staff and volunteers.

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A Balanced Approach to Business Analytics – Integrating Performance and Financial Data for Future Success

Presenters: Abby Morgan and Barbara Kallenbach
Competency: Fiscal Responsibility
Track: Financial Management
Level: 201 Intermediate
Credits: 1

In today’s world, analytics and data are everything. Join presenters Abby Morgan and Barb Kallenbach, both from Direction Home Akron Canton, as they discuss how their program was able to demonstrate their organization’s impact in improving quality and cost-effectiveness through a balanced approach to business analytics. Learn how their Area Agency on Aging identified business requirements for IT systems that integrate performance and financial data and developed visual dashboards to translate program data into action. The presenters will share their tools and techniques for analyzing data to support performance and strategic initiatives so that you too can become an attractive partner for healthcare entities.


FRIDAY, SEPTEMBER 2

8:30 a.m. to 9:45 a.m. – Concurrent Sessions

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The Importance of Performance Measurement, Star Ratings and Compliance Issues in Healthcare

 
Presenter: Melissa Smith and Bob Herbolsheimer
Competency: Business Acumen
Track: Thought Leadership 
Level: 201 Intermediate
Credits: 1

The Centers for Medicare and Medicaid Services (CMS) requires that health plans meet certain performance standards – called Star Ratings – to help health plan members compare services based on the performance of the plan. The services Meals on Wheels providers offer, combined with the regular in-home visits that volunteers or drivers make to their at-risk patients, can significantly improve these Star Ratings and are, therefore, very valuable. Join presenters Melissa Smith, a Star Ratings expert from the Gorman Health Group, and Bob Herbolsheimer, Meals on Wheels America’s Executive Vice President for Healthcare Integration, to discuss various compliance requirements and the value of performance measurements so that you can better position  your program with health plans, including managed care organizations.

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Meeting the Needs of Older Americans: National Evaluation of the Title III-C Nutrition Services Program

Presenters: Susan Jenkins, PhD, Rhoda Cohen, MS and James Mabli, PhD
Competency: Food Service Knowledge
Track: Nutrition
Level: 201 Intermediate
Credits: 1

The Older Americans Act Title III-C Nutrition Services Program (NSP) represents a key component of America’s strategy for ensuring that the health and social needs of older adults are adequately met. By promoting access to nutritious meals, facilitating social contact, supporting family caregivers, and helping older adults maintain their dignity in their homes and communities, the NSP fits squarely within the strategic goals of the Administration on Aging/Administration for Community Living to rebalance long-term care provision away from institutionalization and toward home- and community-based services. This session will provide a better understanding of the NSP structure, administration, staffing and service delivery. A panel of researchers/speakers will present the data from the process evaluation and cost study of the program so that you become familiar with the average total cost of congregate and home-delivered meals and how those costs vary based on select program characteristics. With new knowledge of dietary intake and longer term health effects, you’ll be able to better meet the needs of seniors in your community through healthy meals, nutrition education and nutrition counseling.

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Developing an Organizational Culture of Philanthropy for Boards, Volunteers and Non-Fundraising Staff
 

Presenter: Barbara Tesner
Competency: Organizational Planning
Track: Management
Level: 201 Intermediate
Credits: 1

What does the term “culture of philanthropy” mean to you and your organization? The level in which everyone in an organization understands and embraces fundraising and philanthropy has a direct impact on increased giving and organizational effectiveness. By educating board members, staff, volunteers and even clients, you demystify the fundraising process and allow for an atmosphere of greater collaboration and trust. In this interactive session, presenter Barbara Tesner will encourage attendees to share how they view and incorporate a culture of philanthropy and together, you will through the elements of N.I.C.E. (Navigate, Involve, Celebrate and Educate).

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Innovations in Volunteer Engagement: Creating a New Life Cycle for Today’s Volunteers – Part 1

Presenter: Jennifer Bennett
Competency: Planning for the Future
Track: Volunteer Management
Level: 201 Intermediate
Credits: 3 (for attending Parts 1 and 2)

Do you feel like your volunteer program is stuck in neutral? Are you doing the things you've always done, but with less success? For years we have talked about the 3 Rs of volunteer management – recruitment, retention and recognition – but this old life cycle doesn't meet the needs of today's volunteers. In this two-part intensive session we'll evaluate traditional volunteer management activities through the lens of modern volunteer engagement to rethink the work of recruiting and engaging volunteers. Through presentations, facilitated conversations and group work, attendees will have the opportunity explore best practices and innovations.

Part 2 of Innovations in Volunteer Management will take place on Friday, September 2 at 10:00 a.m.

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 Pricing Your Packages and Demonstrating the ROI of Your Services                   

Presenter: Sandy Atkins, MPA
Competency: Fiscal Responsibility
Track: Financial Management
Level: 101 Foundational 
Credits: 1

Are you looking to define and market your value proposition to healthcare entities? This session will provide a crash course in model pricing scenarios so that you can begin to develop competitive pricing for your products and services, and return on investment (ROI) estimations of the financial value of the services you could be providing. Join presenter Sandy Atkins to learn how you can use a simple calculation spreadsheet to determine the real costs of your services, the price of the value-add and the potential amount/percentage of hospital readmission savings.

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 When Federal Advocacy Isn’t Enough, Turn To Your State to Make Change                        

Presenter: Erika Kelly
Competency: Relationship Building
Track: Communications
Level: 101 Foundational 
Credits: 1

In a time of continued budget austerity at all levels of government and escalating needs for senior nutrition services, now is the time to highlight the win-win solution you bring to the table for the seniors you serve, your community and taxpayers as a whole. In this interactive session, you’ll participate in rotating roundtable discussions with experts in the field to share and discuss challenges and successes they’ve seen at the state level. This is an opportunity to learn directly from your peers who have forged relationships with state officials and other influential leaders to contribute to real policy change. We’ll discuss issues such as healthcare, nutrition, social services, aging, hunger, funding and more! Join us as we empower each other to make tremendous state-level legislative and policy changes a reality.

Roundtable discussions will be led by Keith Barnes, Vinsen Faris, Debra Furtado, Katie Garfield, Patti Lyons and Dan Pruett.


10:00 a.m. to 11:15 a.m. – Concurrent Sessions

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Panel of Peers on Innovative Models on Projects, Practices or Processes

 
Presenters: Sally Heinz, MA, Matt Pieper, Liz Weaver, MS, LSW
Competency: Business Acumen
Track: Management
Level: 101 Foundational 
Credits: 1

Two of the most common requests we get at Meals on Wheels America are that Members want to hear from people who can inspire new types of thinking and they want to learn more about what other programs are doing. This session brings together a panel of fellow senior nutrition program leaders to share their innovative projects, practices and processes firsthand. Panel members will provide helpful advice, real-life examples and leave you feeling inspired to address and adapt to existing issues, trends and opportunities.

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Improving Client Health Outcomes through Healthcare Partnerships                                     

 
Presenters: Kathryn Tucker, MS, RD, CSG, LD, Linda Netterville, RD, LD, and Sherry Marishak-Simon, RDN, LD
Competency: Food Service Knowledge
Track: Nutrition
Level: 201 Intermediate
Credits: 3

Your program can demonstrate the value of nutrition services in improving client health outcomes. This session will focus on building the relationship between Meals on Wheels programs and healthcare that supports the continuum of care and can reduce hospital admissions and readmissions. Presenters will provide the perspective for both a rural and urban/suburban models so that attendees can learn what it takes to build healthcare partnerships and the interventions needed to demonstrate results. You’ll leave this session with a better understanding of the current barriers between hospitals and community partners and how to identify signs of malnutrition in the elderly. 

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Grant Writing Made Easy                                                                     

Presenter: Pat Bohse
Competency: Revenue Development
Track: Development & Fundraising
Level: 101 Foundational 
Credits: 1

For most of us, grant writing can feel overwhelming. This session will introduce you to the key elements of effective grant writing, with a focus on online grant writing, which is quickly becoming the norm and requires a different and more concise type of writing. Presenter Pat Bohse will provide you with helpful tips and tricks for working with online grants systems and where to find potential funders using the Doors of Opportunity.

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Innovations in Volunteer Engagement: Creating a New Life Cycle for Today’s Volunteers – Part 2

Presenter: Jennifer Bennett
Competency: Planning for the Future
Track: Volunteer Management
Level: 201 Intermediate
Credits: 3 (for attending Parts 1 and 2)

Do you feel like your volunteer program is stuck in neutral? Are you doing the things you've always done, but with less success? For years we have talked about the 3 Rs of volunteer management – recruitment, retention and recognition – but this old life cycle doesn't meet the needs of today's volunteers. In this two-part intensive session we'll evaluate traditional volunteer management activities through the lens of modern volunteer engagement to rethink the work of recruiting and engaging volunteers. Through presentations, facilitated conversations and group work, attendees will have the opportunity explore best practices and innovations.

Part 1 of Innovations in Volunteer Management will take place on Friday, September 2 at 8:30 a.m.