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Whether you’re working towards a Meals on Wheels Leadership Certificate, have already completed one or are just looking to gain new knowledge and insights, Leadership Academy Conference courses provide everyone with the opportunity to work in the major areas and disciplines that make our programs run successfully.

Explore the subject areas available by clicking each circle:


    Extending your mastery over the big-picture emerging and strategic issues that most impact our field.

    Learning to effectively lead or direct people and organize resources to effectively accomplish your program’s goals and objectives.

    Helping you build sustainable revenue streams for your organization.

    Includes all strategic activities around fostering relationships, crafting messages, building a brand and spreading the word. 

    Mastering a broad range of topics related to senior nutrition and food service operations.

    Managing all aspects of running a volunteer program.

    Developing the skills needed to monitor your organization’s financial condition and to ensure the practice of good financial management.


All educational courses at the Conference are provided by the Leadership Academy. If you are already enrolled in the Academy and working toward a Leadership Certificate, attending these sessions and workshops will help you earn your certificate sooner. In addition, many of the certificate courses provide CEU credits for dieticians and CFRE credits for fundraisers. 

If you want to enroll in the Meals on Wheels Leadership Academy Certificate Program and start earning credits, visit or contact Caitlin Wiernicki, Membership Analyst, at 888-998-6325 or



During the Conference, the Leadership Academy offers two types of educational instruction.

Concurrent Sessions explore topics in each key subject area listed above. Each session is worth one credit towards your Meals on Wheels Leadership Academy Certificate unless it is a two-part session, for which you will earn three total credits for attending both. 

Intensive Workshops are designed to go more in depth into a topic of discussion and are worth three credits towards your Meals on Wheels Leadership Academy Certificate.



8:30 a.m. to 1:15 p.m. – Site Visit to Osceola Council on Aging (Registration required; Limited to 60 people)
1:00 p.m. to 8:00 p.m. – Registration Open
1:30 p.m. to 4:45 p.m. − Pre-Conference Intensive Workshop: Positioning Your Program in the Healthcare Market (Registration required)
4:45 p.m. to 5:45 p.m. − Meet & Greet Reception
5:45 p.m. to 6:45 p.m. – State Association Meetings


7:00 a.m. to 7:30 a.m. – Optional Fitness Class
7:00 a.m. to 5:30 p.m. – Registration Open
8:00 a.m. to 8:45 a.m. – Opening Breakfast
8:45 a.m. to 10:00 a.m. – Opening Session with Ellie Hollander, President and CEO of Meals on Wheels America, and Keynote Speaker Nancy Lublin, CEO of
10:00 a.m. to 10:15 a.m. – Break
10:15 a.m. to 11:30 a.m. – Concurrent Sessions [COURSE DESCRIPTIONS]

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The Challenges and Opportunities for Nutrition Programs in Health Care Integration
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Open the Floodgates to Sustainability: 7 Nonprofit Income Sources
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Improving our Diverse and Changing Customers’ Food and Dining Satisfaction Levels: The Baby Boomers and Beyond
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Rise and Shine: How to "Google Proof" your Fundraising...Before Anyone Else Wakes Up!
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Using Your Form 990 to Benchmark Against the Competition
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Leveraging Goodwill: Inspiring Deeper Engagement in Short-Term Skilled Volunteers

11:30 a.m. to 11:45 a.m. – Break
11:45 a.m. to 1:15 p.m. – Lunch and Annual Business Meeting
1:15 p.m. to 1:30 p.m. – Break
1:30 p.m. to 2:45 p.m. – Concurrent Sessions [COURSE DESCRIPTIONS]

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Redesigning Consumer-Centric Care Through Digital Health Technology and Quality Improvement
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Gender Marketing and Fundraising: Boost Revenue through Better Gender Intelligence
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Panel: Meeting the Needs of the Congregate Participants
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Leverage Your Most Under-Leveraged Asset: Your Brand
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Together with Your Board Identify Red Flags in Nonprofit Financial Management: Part 1
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Big Shifts That Will Spark the Volunteers of the Future

2:45 p.m. to 4:00 p.m. – Sponsor Spotlights and Refreshments
4:00 p.m. to 4:15 p.m. – Break
4:15 p.m. to 5:30 p.m. – Concurrent Sessions [COURSE DESCRIPTIONS]

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Engaging Your Board in Strategic Thinking
icons_nutrition2 SMALL How to Incorporate Spatial Data into Your Future Plans
icons_communications2 SMALL Panel: More Than a Meal - What's Next? 
icons_development2 SMALL Crass Commercialism? Partnering With For-Profits 
icons_finance2 SMALL Together with Your Board Identify Red Flags in Nonprofit Financial Management: Part 2
icons_management2 SMALL Unidentified Community Assets

5:30 p.m. to 5:45 p.m. – Break
5:45 p.m. to 6:45 p.m. – Opening Reception


6:30 a.m. to 7:00 a.m. – Optional Fitness Class
7:00 a.m. to 4:00 p.m. – Registration Open
7:15 a.m. to 8:15 a.m. – Networking Breakfast
8:15 a.m. to 8:30 a.m. – Break
8:30 a.m. to 11:45 a.m. – Intensive Workshops [COURSE DESCRIPTIONS]

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Leading While Governed 
icons_development2 SMALL YouTube for Nonprofits: 25 Strategies to Attract Donors
icons_nutrition2 SMALL Dining with Panache:  How to Entice Today's Clients at Meal Sites with Restaurant Quality Cuisine
icons_communications2 SMALL Using Stories to Raise More Money During Year-End Fundraising
icons_management2 SMALL Supporting LGBT Identified Constituents, Staff and Volunteers
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From Surviving to Thriving: A Research-based Volunteer Capacity Building Model 

11:45 a.m. to 12:00 p.m. – Break
12:00 p.m. to 1:30 p.m. – Networking Lunch with Keynote Speaker Heidi Arthur, Senior VP for Campaigns, Ad Council
1:30 p.m. to 1:45 p.m. – Break
1:45 p.m. to 3:00 p.m. – Concurrent Sessions [COURSE DESCRIPTIONS]

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Collaboration, Consolidation, Regionalization: A Structured Discussion for Large Program Executives
icons_nutrition2 SMALL Cross Sector Partnerships and Initiatives
icons_development2 SMALL Inbound Marketing: The Latest Techniques to Attract More Donors
icons_communications2 SMALL Track Today, Metrics Tomorrow: The Key to Better Marketing Plans
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Seven Essential Building Blocks for Successful Volunteer Management Programs  

3:15 p.m. to 6:15 p.m. – Expo and Raffle
6:15 p.m. to 6:45 p.m. – Break
6:45 p.m. to 9:30 p.m. – Special Event Dinner: Havana Nights


7:30 a.m. to 11:00 a.m. – Registration Open
7:30 a.m. to 8:00 a.m. – Optional Fitness Class
8:30 a.m. to 9:00 a.m. – Breakfast
9:00 a.m. to 10:15 a.m. – Concurrent Sessions [COURSE DESCRIPTIONS]

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Collaboration, Consolidation, Regionalization: A Structured Discussion for Small and Medium Program Executives
icons_nutrition2 SMALL Food Fitness, Food Spirals and More
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Building Strategic Partnerships 
icons_volunteer2 SMALL Measuring Impact and Success: Using Data to Enhance your Storytelling  

10:15 a.m. to 10:30 a.m. – Break
10:30 a.m. to 12:00 p.m. – Community Fair
12:00 p.m. to 1:30 p.m. − Closing Lunch with Cooking Demo



Bateman Senior Meals
Gallo Family Vineyards
Premier, Inc.
Mutual of America
Oliver Packaging & Equipment Co.
Valley Services, Inc.
AARP Foundation
Delivery Concepts, Inc. 
Kellogg Company 25 Year Fund
Morgan Stanley
Diversified Foods, Inc.
FSMax Software
GA Foods
Meals on Wheels Fundraising Co-Op
Sysco Corporation