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    PRIVACY POLICY

    Meals on Wheels America is committed to maintaining your confidence and trust as it relates to the privacy of your personal information.

    This privacy notice discloses the privacy practices for Meals on Wheels America and our website: https://www.mealsonwheelsamerica.org. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

    • What information we collect;
    • With whom it is shared;
    • How it can be corrected;
    • How it is secured;
    • How policy changes will be communicated; and
    • How to address concerns over misuse of personal data.

    Information Collection, Use, and Sharing 

    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will use information you provide to us to respond to you regarding the reason you contacted us. We will not sell or rent this information to anyone.  Further, we will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to forward your request for meal services from a local provider.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

    Personal information from those who communicate with us online via any of our technology platforms, including this website, interactive sites, or social media networks (“Platforms”), may be collected for the purposes of: responding to specific questions; advising visitors of new online material and Meals on Wheels America activities and events; and offering opportunities for contributing to local and national Meals on Wheels organizations and our research initiatives. Our web server recognizes consumer domain names for the purpose of analyzing web site access and improving the content of our web site.  Personal data such as your e-mail address, telephone number, address, age and gender may be collected in order to respond to your specific request for information and for the purposes outlined above. Like many online services, we use cookies to collect information (see below).

    Your Access to and Control Over Information 

    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

    • See what data we have about you, if any.
    • Change/correct any data we have about you.
    • Have us delete any data we have about you.
    • Express any concern you have about our use of your data

    Registration 

    In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information may be used by us to contact you about the services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

    Orders 

    We may request information from you to complete forms for the ordering or purchasing of various items.  This may be done directly through Meals on Wheels America or through third party vendors or credit card processor. To buy from us or from third party vendors on our site, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.  Please consult the privacy policies of any third party vendor to determine how they will access your information.

    Sharing 

    We share aggregated demographic information with our partners and advertisers. This cannot be linked to any personal information that can identify any individual person.

    Security 

    Our systems follow the applicable requirements of Payment Card Industry (PCI) compliance Requirement 3 (Protect Stored Cardholder Data) and Requirement 6 (Develop and Maintain Secure Systems and Applications).  Within the system, cardholder primary account number (PAN) is encrypted when saved with strong cryptography and masked when displayed to the internal user. Cardholder data is transmitted encrypted through Transport Layer Security (TLS) 1.2).  We do not store CVV numbers.  Our hosted systems are protected by network and web application firewalls, intrusion detection and prevention systems, and anti-virus software. Our systems are monitored 24 hours a day, 7 days a week and housed in a restricted access facility.

    Cookies 

    Personal data such as your e-mail address, telephone number, address, age and gender may be collected in order to respond to your specific request for information and for the purposes outlined above. Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our website. This type of information is collected to make the website more useful to you and to tailor the experience with us to meet your special interests and needs.  We also use cookies to identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance their experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.  Some of our business partners may use cookies on our site (e.g., advertisers). However, we have no access to or control over these cookies.

    Links 

    This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

    Surveys

    From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and mailing address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

    Meals on Wheels America will not share your personal information collected with any organizations outside of the Meals on Wheels network or our Platform service providers without your consent except as may be described herein or as may be compelled legally. If you have questions on this privacy policy or if you wish to verify and correct the information we have collected, you may call the Meals on Wheels America 

    Notification of Changes

    Our privacy policy is subject to change without notice. Therefore, we recommend that you check this web page periodically for updates and revisions.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 703-548-5558 or email your request to info@mealsonwheelsamerica.org.

    Privacy policy is updated as of March 25, 2018. 


    DONATION GUIDELINES

    Meals on Wheels America is a 501(c)(3) tax-exempt, voluntary membership organization comprised of local community-based senior nutrition programs across the country that are dedicated to addressing senior hunger and isolation. This network serves virtually every community in America and, along with more than two million volunteers, delivers the nutritious meals, friendly visits and safety checks that enable America’s seniors to live nourished lives with independence and dignity.

    From a legal and governance standpoint, Meals on Wheels America is completely separate from local Meals  on Wheels Member programs which are fully independent, separate legal entities governed by their own board of directors, executive committee or other governing body.  These local programs are solely responsible for controlling their own operations and affairs, including, but not limited to: nutrition programs and policies; matters of safety; compliance with federal, state and local laws; physical facilities; uses of technology and finances; and personnel policies and decisions.  Accordingly, Meals on Wheels America has no authority or control over these local Member programs or their policies or decisions.

    Meals on Wheels America welcomes all donations  that support the Meals on Wheels America mission of empowering local community programs to improve the health and quality of life of the seniors they serve so that no one is left hungry or isolated. Meals on Wheels America may refuse any gift that is out of scope or is in conflict with the Meals on Wheels mission or its policies, puts the reputation of Meals on Wheels at risk or is prohibited by law. 

    Meals on Wheels America manages a number of fundraising initiatives with its local Member programs to make every donated dollar go further for seniors in a Member’s service area and around the country.  In receiving a gift and unless you direct us otherwise, Meals on Wheels America  will use your gift where we determine it is most needed, so that all donations may directly or indirectly support Meals on Wheels Member programs in your area.  This unrestricted financial support is always needed, greatly appreciated and essential for Meals on Wheels to fulfill its mission and address the needs of local Member programs and the seniors they serve.

    When processing each gift, we will follow documented Meals on Wheels America’s business rules and policies and Generally Accepted Accounting Principles standards. In addition, independently audited financial statements for Meals on Wheels America are prepared and published annually.

    If you find that you have made an error in making your donation to Meals on Wheels America, we will honor your request for a refund made within 30 days of your donation.

    If you have questions about donating the Meals on Wheels America, or to request a refund, please call 571-339-1626 or email development@mealsonwheelsamerica.org. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

    Donation Guidelines are updated as of October 24, 2017.