Meals on Wheels America is committed to maintaining your confidence and trust as it relates to the privacy of your personal information.
This privacy notice discloses the privacy practices for Meals on Wheels America and our website: https://www.mealsonwheelsamerica.org. This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:
- What information we collect;
- With whom it is shared;
- How it can be corrected;
- How it is secured;
- How policy changes will be communicated; and
- How to address concerns over misuse of personal data.
Information Collection, Use, and Sharing
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information may be used by us to contact you about the services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We may request information from you to complete forms for the ordering or purchasing of various items. This may be done directly through Meals on Wheels America or through third party vendors or credit card processor. To buy from us or from third party vendors on our site, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. Please consult the privacy policies of any third party vendor to determine how they will access your information.
We share aggregated demographic information with our partners and advertisers. This cannot be linked to any personal information that can identify any individual person.
Our systems follow the applicable requirements of Payment Card Industry (PCI) compliance Requirement 3 (Protect Stored Cardholder Data) and Requirement 6 (Develop and Maintain Secure Systems and Applications). Within the system, cardholder primary account number (PAN) is encrypted when saved with strong cryptography and masked when displayed to the internal user. Cardholder data is transmitted encrypted through Transport Layer Security (TLS) 1.2). We do not store CVV numbers. Our hosted systems are protected by network and web application firewalls, intrusion detection and prevention systems, and anti-virus software. Our systems are monitored 24 hours a day, 7 days a week and housed in a restricted access facility.
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
From time-to-time our site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and mailing address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes
Meals on Wheels America is a 501(c)(3) tax-exempt, voluntary membership organization comprised of local community-based senior nutrition programs across the country that are dedicated to addressing senior hunger and isolation. This network serves virtually every community in America and, along with more than two million volunteers, delivers the nutritious meals, friendly visits and safety checks that enable America’s seniors to live nourished lives with independence and dignity.
From a legal and governance standpoint, Meals on Wheels America is completely separate from local Meals on Wheels Member programs which are fully independent, separate legal entities governed by their own board of directors, executive committee or other governing body. These local programs are solely responsible for controlling their own operations and affairs, including, but not limited to: nutrition programs and policies; matters of safety; compliance with federal, state and local laws; physical facilities; uses of technology and finances; and personnel policies and decisions. Accordingly, Meals on Wheels America has no authority or control over these local Member programs or their policies or decisions.
Meals on Wheels America welcomes all donations that support the Meals on Wheels America mission of empowering local community programs to improve the health and quality of life of the seniors they serve so that no one is left hungry or isolated. Meals on Wheels America may refuse any gift that is out of scope or is in conflict with the Meals on Wheels mission or its policies, puts the reputation of Meals on Wheels at risk or is prohibited by law.
Meals on Wheels America manages a number of fundraising initiatives with its local Member programs to make every donated dollar go further for seniors in a Member’s service area and around the country. In receiving a gift and unless you direct us otherwise, Meals on Wheels America will use your gift where we determine it is most needed, so that all donations may directly or indirectly support Meals on Wheels Member programs in your area. This unrestricted financial support is always needed, greatly appreciated and essential for Meals on Wheels to fulfill its mission and address the needs of local Member programs and the seniors they serve.
When processing each gift, we will follow documented Meals on Wheels America’s business rules and policies and Generally Accepted Accounting Principles standards. In addition, independently audited financial statements for Meals on Wheels America are prepared and published annually.
If you find that you have made an error in making your donation to Meals on Wheels America, we will honor your request for a refund made within 30 days of your donation.
If you have questions about donating the Meals on Wheels America, or to request a refund, please reach out to Caitlin Wiernicki, Annual Giving Manager by phone at 571.339.1626 or email at firstname.lastname@example.org. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.
Donation Guidelines are updated as of October 24, 2017.