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AGENDA BY DAY

WEDNESDAY, AUGUST 11

BUILDING CAPACITY TO SERVE MORE 

Together we will focus on the key principles that will enable the network to sustain high demand for services, eliminate wait lists and offer more to existing clients for years to come such as fundraising, partnerships, advocacy, volunteer engagement and more.

11:30 a.m. - 12:00 p.m. ET       Opening General Session Keynote: Ellie Hollander, President and CEO, Meals on Wheels America

Join Meals on Wheels America President and CEO Ellie Hollander as she reflects on all that the network has faced and accomplished amid yet another unprecedented year. She will lay the groundwork for a productive month together like we’ve never done before!

Sponsored by TRIO Community Meals

12:10 p.m. - 1:00 p.m. ET         Concurrent Sessions:

  • Pandemic Generosity: How to Retain and Convert First Time Crisis Donors: The massive media coverage around the pandemic created an ongoing awareness campaign for the Meals on Wheels network like no other that drove giving throughout 2020. Will this giving continue? Will COVID-19 crisis donors retain? In order to create a long-lasting relationship, the most critical gift isn’t the first; it’s the second. In this session, TrueSense Marketing will make the case for why fundraisers should concentrate on acquiring a donor’s second gift in order to achieve sustainable funding, high donor retention rates and high donor lifetime values. You’ll see examples that can be implemented by any organization, whether you are a one-person shop or a large development department. The results can be astounding when put into daily use.
  • Insights into the Older Americans Act: For almost 50 years, Older Americans Act (OAA) nutrition programs have been critical in helping seniors age independently in their homes and communities. The COVID-19 crisis continues to highlight just how essential nutrition programs are for older adults as they made many innovative changes to the way they operate, deliver meals and support the communities in which they serve. Join this session to hear from representatives from the Administration for Community Living (ACL) on their latest insights and guidance as we emerge from the pandemic.
  • Using Meaningful Data for Organizational Decision Making: Meals on Wheels programs are in a unique position to capture the last mile data that no other providers can. This is data that can help you plan what services to offer and to whom, data that can help you tell the story of the impact you are having, and data that can help you generate support. But what data should we collect and through what mechanisms? How can we share what we learn so that we can all benefit? Join this session to hear why now is the time to get data focused and to share experiences and insights around data collection and analysis to support your program decision making.

1:10 p.m. - 2:00 p.m. ET           Concurrent Sessions:

  • How to Create and Nurture a Culture of Volunteer Engagement: It can be difficult to identify how your organization's current culture is shaping or limiting your volunteer engagement. In this session, we’ll help you uncover your organization’s strengths and weaknesses in this area and create an action plan that will allow you to more thoroughly engage, and more effectively deploy, volunteers in mission-driven work. Join us to explore meaningful steps you can take to foster more understanding, respect, and appreciation for volunteers.
  • Tear the Cover Off the Flight Plan! How to Do Strategic Planning Like a Futurist: The COVID-19 pandemic challenged Meals on Wheels programs to manage an unexpected surge in demand for services amid a crisis and plan for a new, uncertain future. As we navigate the aftermath, many of us may be asking: how do we build a strategic plan for our organizations when we don’t have certainty about the future? Enter scenario planning. Scenario planning offers a way to think boldly about the future direction of your program and to identify the greatest opportunities and risks you might face. It’s a way of simplifying a complex future by providing the opportunity to ask the what-if questions and to rehearse how your organization may respond should a certain event or trend happen in the future. Join us to explore how scenario planning can inspire you to consider a different future for your program and allow you to have a plan in place if things stray from the original assumptions.
  • Four Building Blocks of Successful Healthcare Partnerships: So, you made the decision that you want to partner with healthcare payers and providers. Now what? Join this session to gain a better understanding of what the core building blocks of these pivotal partnerships are and reflect on and address your own organization’s readiness to engage. You’ll walk away with some ideas and suggestions from an experienced expert and your peers on the critical elements of a healthcare partner strategy and roadmap.

2:05 p.m. - 2:15 p.m. ET           Recharge Break

Join us for an entertaining break between events designed to keep your energy up and engagement high! Recharge Breaks will include a fun mix of Meals on Wheels trivia, inspiring videos, our always-popular raffle and more! Note: You must be livestreaming the Recharge Break to be in the running for one of our great raffle prizes provided by our 2021 Sponsors and Exhibitors.

Sponsored by 2021 Silver Sponsors

2:15 p.m. - 3:00 p.m. ET           General Session Panel: Building and Sustaining Growth in a Post-Pandemic World

We all know that COVID-19 caused demand for Meals on Wheels services to grow dramatically, and most programs report that they expect demand to remain substantially higher than it was pre-pandemic. Programs have also indicated that ability to sustain services at a higher level is both critical and a significant concern. Join this General Session Panel to learn how your peers are looking to build their capacity to serve more seniors in need by leveraging improvements in program infrastructure.

Sponsored by Premier

3:05 p.m. - 3:30 p.m. ET           Sponsor Spotlights: Oliver, Premier & TRIO Community Meals     

Looking for face-to-face time with our 2021 Sponsors? These concurrent 25-minute live webinars will allow attendees to hear directly from our Title, Platinum and Gold Sponsors about their latest products, services and/or initiatives. Attendees will be able to ask questions in real time and hear testimonials from other Members who may already be taking advantage of their offerings. Sponsor Spotlights will be recorded and made available afterwards in case it’s too tough to choose just one!

3:35 p.m. - 4:20 p.m. ET           General Session Keynote: Joan Garry, Principal, Joan Garry Consulting

Inspiring and actionable, Joan Garry, nonprofit consultant and former GLAAD CEO, will offer a reminder that we all have what it takes to thrive during tough times, make our organizations stronger and rise up to our current challenges…all with a sense of humor!

Sponsored by The Home Depot Foundation

4:25 p.m. - 4:55 p.m. ET           Concurrent Lightning Learning Sessions:

  • Increasing Operating Efficiency (While Winning the Overhead Ratio!): To deliver quality services with fewer resources, many nonprofits strive to attain operational efficiency. It's no secret, however, that there are numerous challenges we face with needing to maintain a low overhead ratio – competing priorities, siloed plans, and communication confusion. Improving operations is not a one-and-done enterprise. It’s a combined effort that calls for optimizing processes (like creating and maintaining consistent procedures throughout your organization operations to keep everyone on the same page), systematizing data collection, and open and on-going communication with and between your staff. This Lightning Learning Session will explore these key strategies, share some tools for addressing these operational challenges, and impart some tips to ensure you are successful.
  • Bolstering Your Program Through New and Innovative Nutrition Partnerships: Prior to and during COVID-19, diverse partnerships with healthcare, nonprofits, businesses, food retail and other entities ensured that Meals on Wheels programs maintained their ability to deliver. As programs continue to transition to new normal operations, sustaining and growing such partnerships will remain vital. Join this Lightening Learning Session to hear how two fellow programs leveraged their partnerships to strengthen their leadership, technological, adaptive and collaborative capacity and grow their ability to deliver key nutrition services and programs to diverse older adult populations.
  • Culinary Innovation: Driving Congregate Participation: As senior centers re-open, programs are seeking tools to encourage older adults to return to the centers. During this Lightning Learning Session, the TRIO Community Meals team will share how they use a robust culinary blueprint as an effective tool to boost congregate program participation. Sponsored by TRIO Community Meals

5:00 p.m. - 5:15 p.m. ET           Closing General Session Keynote to be Announced


TUESDAY, AUGUST 17

HONING OUR TRUSTED SERVICE MODEL

As we emerge from pandemic crisis mode, we will focus on delivering a full range of More Than a Meal® services, with an emphasis on meeting the diverse nutritional needs of today's seniors and addressing social isolation in new and impactful ways.

11:30 a.m. - 12:00 p.m. ET       Opening General Session: Honing our Trusted Service Model       

As we emerge from pandemic crisis mode, it is critical that we focus on delivering a full range of More Than a Meal® services, with an emphasis on meeting the diverse nutritional needs of today's seniors and addressing social isolation in new and impactful ways. Join Meals on Wheels America’s Chief Strategy and Impact Officer, Lucy Theilheimer, and Senior Director, Strategy and Impact, Carter Florence, as we tee up a full day of exploring the network’s unique value, emerging opportunities and how we can go further together.

Sponsored by TRIO Community Meals

12:10 p.m. - 12:55 p.m. ET       General Session Panel: Ingredients for Success in Addressing Malnutrition 

Seniors remain at risk for malnutrition due to physiological, psychosocial and economic factors. Senior nutrition programs can ensure that the appropriate nutrition screening, assessment, prioritization, intervention and follow up occur to help seniors maintain their nutrition status. Join this General Session Panel to gain insight into local and regional approaches to understanding the impact of malnutrition and to learn how two fellow Members are using inventive programmatic solutions to address malnutrition among the seniors they serve. During this session, participants will learn how risk mapping can assist in understanding communities at risk for malnutrition and what nutrition screening and prioritization tools they can use to ensure older adults access the community-based nutrition services they need.

1:00 p.m. - 1:45 p.m. ET           Concurrent Sessions:

  • Addressing Your Clients' Pet-Related Needs Holistically: Pets are a critical component of aging independently for many older adults and recent survey of pet-owning Meals on Wheels clients showed that Meals on Wheels made it possible to keep their beloved companions. Join us with our partners from PetSmart Charities to discuss findings from this recently released research. We will dive into the why and how of expanding pet programming beyond food to best meet the holistic needs of your clients. Sponsored by PetSmart Charities
  • Leveraging a Comprehensive In-Home Assessment to Advance Person-Centered Services: In-home assessments are a tremendous asset to senior nutrition programs. They create a framework for identifying needs, benchmarking progress, and documenting impact. Join us for a case study look at how one Member program has honed their in-home assessment process to better align their services to meet individual needs of their client population. You will have real world examples of questions you may consider adding, or removing, from your in-home assessment.
  • Changing the Conversation Around Congregate Meals Programs: The congregate nutrition program remains an important pillar of the suite of nutrition services offered to community-dwelling older adults. Safe distancing practices recommended during the pandemic dramatically impacted the delivery of traditional congregate nutrition services. Even before this public health emergency, however, given failing participation rates and engagement, there was concern about the viability of this service. In this session, you will be able to participate in an active discussion with subject matter experts and nutrition program leaders on lessons learned from their efforts to investigate and offer successful strategies and innovative programs designed to change the conversation around providing congregate nutrition programs. Participants will walk away with shovel-ready ideas and strategies to use when setting a new table for their congregate nutrition programs.

2:00 p.m. - 2:45 p.m. ET     General Session Panel: Cutting Edge Solutions for Addressing Social Isolation

COVID-19 highlighted the inequities that Meals on Wheels programs had long understood when it comes to the ramifications of being isolated or lonely. We have been innovators in this field since our inception. This General Session Panel discussion will feature an update on the current state of social connectedness and examples from your fellow Members of current ways to address our changing older adult population’s social needs.

2:50 p.m. - 3:15 p.m. ET        Sponsor Spotlights: Accessible Solutions, PetSmart Charities & The Home Depot Foundation

Looking for face-to-face time with our 2021 Sponsors? These concurrent 25-minute live webinars will allow attendees to hear directly from our Title, Platinum and Gold Sponsors about their latest products, services and/or initiatives. Attendees will be able to ask questions in real time and hear testimonials from other Members who may already be taking advantage of their offerings. Sponsor Spotlights will be recorded and made available afterwards in case it’s too tough to choose just one!

3:20 p.m. - 4:00 p.m. ET           Concurrent Discovery Dialogues    

Join your peers to discuss the key aspects of serving our older adult clients today and in the future. We will create the space to begin to have collective, candid conversations focused on your choice of topic:

  • More Than a Meal® Perceptions and Understanding
  • Meal Choice
  • Social Connectedness

This is just the beginning of a conversation about these areas. There will be follow-up opportunities for discussion and shared learning as well as a conversation recap summary and additional resources for each of these areas following the Conference.

4:05 p.m. - 4:20 p.m. ET           Recharge Break

Join us for an entertaining break between events designed to keep your energy up and engagement high! Recharge Breaks will include a fun mix of Meals on Wheels trivia, inspiring videos, our always-popular raffle and more! Note: You must be livestreaming the Recharge Break to be in the running for one of our great raffle prizes provided by our 2021 Sponsors and Exhibitors.

Sponsored by 2021 Silver Sponsors

4:20 p.m. - 5:15 p.m. ET            Closing General Session Keynote to be Announced

Sponsored by PetSmart Charities

 

THURSDAY, AUGUST 26

LEVERAGING THE POWER OF MEALS ON WHEELS

Brand awareness and favorability have never been higher, and the trusted reputation that programs have built in local communities over the last 50 years no doubt kept the value of the Meals on Wheels offering top of mind during the pandemic, opening the door to much needed funding and resources. Together, we will explore building on our shared brand equity, maintaining momentum, further defining our value proposition with data and storytelling and much more.

11:30 a.m. - 12:00 p.m. ET       Opening General Session to be Announced

Sponsored by TRIO Community Meals         

12:05 p.m. - 12:55 p.m. ET      Concurrent Sessions:

  • The Power of Brand in your Fundraising Efforts: In a sector where more than 1.5 million organizations compete for dwindling resources, a compelling and trusted brand is an invaluable tool in your arsenal to generate critical funds, secure rewarding corporate partnerships, and appeal to consumers, employees and volunteers. This session will explore the unique relationship between brand and financial performance, and provide session participants with a better understanding around how to protect and evolve your brand to generate as much revenue as possible. Sponsored by Subaru of America
  • Converting Volunteers into Brand Ambassadors: One of your organization’s greatest assets – your volunteers – most likely interact with an incredible number of people each day. Are they sharing their passion about working with your organization? Word-of-mouth is one of the most effective forms of marketing and building brand awareness. When people hear your organization being talked about enthusiastically, it encourages them to be involved. And, the benefits of volunteers spreading the “buzz” aren’t just about positively promoting your organization in the community – brand ambassadors can help you recruit more volunteers! Join this session to learn more about ways you can activate your volunteers to energetically promote your program, raise awareness, and increase volunteer engagement.
  • Unity in the Services We Deliver: Meals on Wheels programs have been on the same path for years – serving locally to meet the nutrition, safety, socialization, and community connection needs of older adults. You have always known that you provide more than just a meal. When you have shown folks the full-service model and its tremendous impact, you are better able to bring sustainable support through volunteers and funding. In this fireside chat style session, you can hear from your peers about how they have told the full story of the Meals on Wheels movement and the importance of delivering the holistic model.

1:10 p.m. - 2:00 p.m. ET     Concurrent Sessions

  • Telling Insightful and Impactful Stories with Data: Telling the Meals on Wheels story is essential for program and network success. And that story is made all the more powerful with data that demonstrates both value and impact in compelling ways. The ability to communicate how Meals on Wheels solves problems and improves both overall health outcomes and quality of life is key to driving visibility and support for all that you do. What data will be most powerful and how can we collect and leverage that data in the most effective and efficient ways? Hear how your peers are approaching this critical aspect of their program operations and the success they have experienced as a result.
  • Brand Marketing Resources You Didn’t Know You Had: Do you feel like you can’t market the incredible work that your organization does because you don’t have a dedicated communications expert on staff or the budget to support impactful work? Join this session to hear how unlikely tools such as your 990 and a smartphone can help your organization reinforce your brand identity to tell your story and extend and amplify your message throughout the community.
  • The Network's Role as Trusted Partners in Public Health: A national crisis like the COVID-19 pandemic creates a call to action – it requires us all to work together across sectors to design and implement solutions. There is no question that the Meals on Wheels network is recognized as a trusted community partner that can be counted on to be part of the solution, particularly when it comes to reaching out to and supporting vulnerable older adults who have been so significantly impacted. Join this session to learn more about the national public health response to COVID-19 and how the Meals on Wheels network is doing its part to bring this crisis to a close.

2:10 p.m. - 2:55 p.m. ET           General Session Panel: The New Era of Corporate Social Responsibility

Join leaders from some of Meals on Wheels America’s most generous and longstanding partners to hear key trends in corporate social responsibility today, what uniquely resonates with corporate donors and how to build win-win strategies for the business and your organization.

3:00 p.m. - 3:40 p.m. ET           General Session: Discovery Dialogue

3:45 p.m. - 4:25 p.m. ET           General Session: New Opportunities in a Changing Healthcare Landscape

Hear from McKinsey & Company, a trusted advisor and counselor to many of the world’s most influential businesses and institutions, about how the healthcare marketplace is changing and evolving, and what that can mean for senior nutrition providers. You will hear about the problems and challenges healthcare is facing and the current opportunity for the Meals on Wheels network to work together to offer impactful solutions.

4:25 p.m. - 4:40 p.m. ET           Recharge Break

Join us for an entertaining break between events designed to keep your energy up and engagement high! Recharge Breaks will include a fun mix of Meals on Wheels trivia, inspiring videos, our always-popular raffle and more! Note: You must be livestreaming the Recharge Break to be in the running for one of our great raffle prizes provided by our 2021 Sponsors and Exhibitors.

Sponsored by 2021 Silver Sponsors

4:40 p.m. - 5:00 p.m. ET           Closing General Session

Join Meals on Wheels America President and CEO Ellie Hollander as we wrap up a day celebrating and exploring the power of Meals on Wheels. You won’t want to miss an exciting announcement from longtime national partner, Subaru of America!

Sponsored by Subaru of America

 

TUESDAY, AUGUST 31

LEADING PROGRAMS INTO THE FUTURE

Our programs have been hit hard, our teams are burnt out, and we are grappling with racial injustice and the systemic barriers impacting our colleagues and the clients we serve. And yet, we must progress and press on. Once again, we will reflect on lessons learned, refocus our strategies together and recharge for the road ahead.

11:30 a.m. - 12:00 p.m. ET     Opening General Session Keynote: Patti Lyons, Chair, Meals on Wheels America Board of Directors

Join Meals on Wheels America Board Chair Patti Lyons to kick off the final day of our 2021 event designed to help us reflect on lessons learned, refocus our strategies together and recharge for the road ahead.

Sponsored by TRIO Community Meals

12:10 p.m. - 1:00 p.m. ET         Concurrent Sessions

  • Disrupt Yourself, Team, and Organization: In this time of uncertainty, we have all been given a unique moment in time to disrupt ourselves, teams, and organizations. And, we know that the conditions of uncertainty and disruption are not going to go away, the future is going to be full of uncontrollable events and circumstances that will impact us, our teams, and organizations. Join this session to learn more about how to become more comfortable with being uncomfortable by developing your resilience to lead, adapt, grow and thrive. 
  • Forging the Future with a More than a Meal® Mindset: Collectively, Meals on Wheels is a force, providing a vital service for a changing world. The future presents a unique unknown, full of opportunity and ambiguity. Leaders at all levels who meet the future with an open mindset are often more resilient and able to sustain services to best meet a changing clientele. In this session, hear from leaders within the network about their experience with change management, resiliency, and committing to person-centered approaches within their work.
  • Tackling Burnout – 3 Steps to Get Unstuck: Are you or your staff feeling disengaged, stressed out and tired? These symptoms might be a sign of burnout. When the pandemic began, we kicked it into high gear and did our best to think creatively to tackle what came at us. Now, over a year later, it can be hard to keep up the momentum and energy. Join us to unpack strategies to nurture motivation, productivity and connection. You will also have an opportunity to brainstorm and discuss what’s currently working for you and your program in small groups. 

1:10 p.m. - 2:00 p.m. ET           Concurrent Sessions

  • Creating a Culture of Belonging: Many organizational leaders are looking to lean into and own their commitment and responsibility for race equity, diversity and inclusion (REDI) within their organizations. However, creating a culture of belonging takes intentional effort to ensure that each team member feels included. It requires understanding cultures, needs, and interests outside of your own, and allowing people the opportunity to experience those differences comfortably. It means making space for individuals’ unique strengths and interests to shine. This session will explore how you can engage in continuous dialogue for continuous learning and how to establish accountability for race equity, diversity and inclusion to further your efforts to create a culture of belonging. Sponsored by The Home Depot Foundation
  • The Case for a Unified Approach to Healthcare Partnerships: Continuing our dialogue on new opportunities in a changing healthcare landscape, we will explore the role community-based organizations like Meals on Wheels can play as a source for solutions. Taking advantage of these opportunities will require a cohesive, unified approach to establish meaningful partnerships that improve outcomes for seniors, drive revenue to Meals on Wheels programs, and provide cost savings for healthcare. Learn how your peers are thinking about how we can work together to shape a united approach to securing healthcare partnerships.
  • 5 Powerful Characteristics of an Inspirational Leader: What is the difference between a manager and a leader? It’s part of a leader’s job to inspire and motivate others on your team to work to the very best of their abilities. Being an effective leader demands a number of qualities and characteristics that encourage those around them to succeed. Join this session to learn more about the characteristics you can develop to inspire your team to achieve greatness.

2:10 p.m. - 3:25 p.m. ET     Concurrent Leader Panels and Networking Roundtables

Hear directly from your Association leaders on their insights and advice in an interactive format designed to engage both Meals on Wheels leaders of today and tomorrow. These concurrent networking sessions will first start with a panel featuring representatives from the Meals on Wheels America Board of Directors and then shift to small breakout discussions with your peers to explore the topics more fully. 

Attendees will be asked to select one event to attend based on their current role.

Leaders of Today Panel and Networking Roundtables
Designed for CEOs, Executive Directors, Board Members or other leaders within the organization.

  • Our Leaders of Today panel will focus on what’s keeping us up at night, how we’re tackling emerging challenges and opportunities, exploring our role in addressing race equity, diversity and inclusion within our organizations, our hopes for the future and much more.

Leaders of Tomorrow Panel and Networking Roundtables
Designed for managers, entry-level staff, individuals who are new to the Meals on Wheels network and others who aspire to be leaders within the field.

  • Our Leaders of Tomorrow panel will focus on how our leaders of today have navigated their careers, the best advice they have received along the way, attributes that future leaders of the network will need to have and much more. 

3:30 p.m. - 3:55 p.m. ET     Sponsor Spotlights: Subaru of America, TrueSense Marketing, Alpha Gamma Delta

Looking for face-to-face time with our 2021 Sponsors? These concurrent 25-minute live webinars will allow attendees to hear directly from our Title, Platinum and Gold Sponsors about their latest products, services and/or initiatives. Attendees will be able to ask questions in real time and hear testimonials from other Members who may already be taking advantage of their offerings. Sponsor Spotlights will be recorded and made available afterwards in case it’s too tough to choose just one!

4:00 p.m. - 4:15 p.m. ET     Recharge Break

Join us for an entertaining break between events designed to keep your energy up and engagement high! Recharge Breaks will include a fun mix of Meals on Wheels trivia, inspiring videos, our always-popular raffle and more! Note: You must be livestreaming the Recharge Break to be in the running for one of our great raffle prizes provided by our 2021 Sponsors and Exhibitors.

Sponsored by 2021 Silver Sponsors

4:15 p.m. - 4:35 p.m. ET General Session: 2021 Sister Alice Marie Quinn Award

The Sister Alice Marie Quinn Award was established in 2018 to celebrate the life and contributions of one of the Meals on Wheels network’s most respected and influential leaders of all time. A registered dietician, Sister Alice Marie – affectionately known as SAM – founded St. Vincent Meals on Wheels in Los Angeles, CA, in 1977. With her legacy in mind, we will once again be honoring a current leader in the Meals on Wheels network who embodies her compassion, dedication and contribution, and who works to unite and advance the nationwide Meals on Wheels movement. This year in particular, we look forward to honoring a leader who has demonstrated exceptional leadership amid the current climate – someone who has rolled up their sleeves, navigated uncharted waters with skill and grace, and has rallied staff, volunteers, donors and supporters to ensure no senior is forgotten.

Sponsored by Oliver

4:35 p.m. - 5:15 p.m. ET Closing General Session: The Courage to Go Further Together

Meals on Wheels America President and CEO Ellie Hollander will kick off our final General Session of the 2021 Meals on Wheels Virtual Conference reflecting on an inspiring month and looking at what’s ahead before welcoming Shola Richards, Founder & CEO, Go Together Global™, Best-Selling Author, Keynote Speaker, Coach & Consultant. Back by popular demand, Shola will check in after another trying year to provide us with the inspiration to go further, together. Shola will introduce attendees to the transcendent African concept of Ubuntu (pronounced, oo-BOON-too), which is translated to mean “I am, because we are.” You will walk away with deeply practical strategies to apply the Ubuntu mindset in our work in 2021, and beyond, and close out our 2021 event with a powerful shot of inspiration.

Sponsored by Oliver


Note: All times are subject to change; Some events will be open to Members of Meals on Wheels America only